SERVICE

Dialux Simulation Service

Xiuben Lighting is capable to provide simulation reports for the lamp lamination lux level, glare index, intensity class, and other photometric results according to tender requirements or projects road width, pole height, LED power, etc. In this way, we can help our clients with the proposal by complying with projects design and industry standards.

We can also offer a suggestion about installation arrangement considering the spacing distance, mount height, single side or middle planning. For those professional engineers or designers, the IES files are available for each model of the proposed LED lamp helping them to simulate their expectations.

As one of the professional solar road light manufacturers in China, Xuben Lighting has our own lab to test IES files for newly designed lamps, which enables the team to continue updating higher-level and more efficient LED modules to improve product performance.

Technical Training Service

Xiuben Lighting would be glad and willing to provide on-line or on-site training for our partners about product performance, system design about solar panel and LED chips, gel and lithium battery capacity calculation, products model application, key features, etc.

Custom Solution Service

Since its establishment, Xiuben Lighting has been committed to the R&D, production, and sales of personalized solar systems. We have our own team of professional engineers and can provide professional opinions and solutions for different projects.

Products that can be customized include the following:

Park road lighting

design plan

Main road lighting

scheme design

The project tender requires customized solar panels

and battery parameters

Regarding solar lighting products

if necessary, we have professional technicians who can provide DIALux analog lighting, which can more intuitively see the lighting effect after the lamps are installed on the road, and make your plan more convincing.

Good after-sales Service

Our company makes the following solemn promises to the products sent out:

1.

If there is a malfunction to our  solar street lights, we will come back to you within 24 hours upon the moment we receive a message from you, no matter it is within or beyond our warranty time.

2.

Installation guidance and technical training service are usually free, you may need to cover traveling cost if you want On-site installation guidance and technical training service from our engineers.

3.

Our warranty time is usually 3-5 years . Xiuben Lighting will replace the damaged components and fix the problem at our expense if it is within our warranty time.

4.

If the lamp is damaged and it is beyond our warranty time, we may charge some cost for sending new replacement, and shipping freight will also be on your account.

5.

If the light is damaged by force majeure and it is still within our warranty time, then the cost price will be charged for new maintenance.

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